Privacy Policy

Last updated: 11 October 2026

Fysique ("Fysique", "we", "us", "our") provides personalized fitness coaching, workout plans, and nutrition guidance to clients, delivered through our mobile app and our website at fysique.net (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Service, you agree to the collection and use of information as described in this policy.

1. Information we collect

We collect information you give us directly, and information generated as you use the Service:

• Contact details — your name, phone number (including your phone number if you give one), and email address.
• Coaching and health information — details you share to build your plan, such as your age, weight, height, fitness goals, activity level, dietary preferences, food logs, progress photos, and workout progress updates.
• Messages — the content of messages you send us through the Service, used to deliver and adjust your coaching.
• Account information — when you create an account in the Fysique app, we collect your email address and a securely stored (hashed) password through our authentication provider, Supabase.
• Photos — meal photos and progress photos you choose to upload, used for food logging, calorie estimation, and tracking your progress over time. You control if and when you share a photo.
• App and device data — crash and performance data (via Firebase Crashlytics) that helps us find and fix bugs, and a push-notification token (via Firebase Cloud Messaging) if you allow notifications, used only to send reminders and coaching updates.
• Daily activity data (steps, sleep, water) — numbers you type in, or, if you choose to connect Apple Health (iPhone) or Health Connect (Android), the steps and sleep your phone, watch or ring has recorded. See section 8 for details.
• Payment information — when you purchase a plan, payment is processed by our payment partner, Safepay. Fysique does not collect or store your full card number, CVV, or banking credentials — these are handled directly by Safepay under its own privacy and security terms.
• Technical information — basic device and usage data (such as browser type and pages visited) when you use fysique.net.

2. How we use your information

• To create, deliver, and adjust your personalized workout and nutrition plans.
• To communicate with you about your coaching, including check-ins, reminders, and support.
• To process payments and manage your subscription or plan.
• To improve our coaching methods and the Service generally.
• To meet legal, regulatory, and accounting obligations.

We do not sell your personal information to third parties.

3. How we share your information

We share information only where necessary to run the Service:

• Your coach — the trainer(s) assigned to you can see the coaching and health information you share, in order to build and manage your plan.
• Payment processing — Safepay processes your payment and receives the transaction details needed to do so.
• Service providers — tools we use to run the business (such as messaging, hosting, and scheduling tools) may process your data on our behalf, under confidentiality obligations.
• Infrastructure providers — Supabase (database and account authentication) and Google Firebase (crash reporting and push notifications) process data on our behalf, under their own security safeguards.
• Legal requirements — if required by law or a valid legal process.

4. Data retention

We keep your information for as long as you remain a client, and for a reasonable period afterward to answer questions, meet legal or accounting obligations, and maintain records of past coaching relationships. You can ask us to delete your data sooner, as described in section 6.

5. Data security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

You can:

• Ask us what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information, subject to any legal or accounting obligation to retain it.
• Opt out of non-essential messages at any time by telling your coach.

To exercise any of these choices, contact us using the details in section 10.

7. Mobile app permissions

The Fysique app may ask for the following device permissions. Each is optional and only used for the stated purpose:

• Camera and photo library — to let you attach a meal photo or progress photo. We only access a photo when you choose to add one.
• Notifications — to send coaching reminders, such as logging check-ins and weekly weigh-ins. You can turn these off at any time in your device settings.
• Apple Health and Health Connect — only if you tap "Sync" in the app and approve the permission screen. See section 8.

8. Health and activity data (Apple Health and Health Connect)

If you connect Apple Health (iPhone) or Health Connect (Android), the Fysique app reads only your step count and sleep data. We do not read or store anything else from these apps, and we never write data into them.

• Why: to show your daily steps and sleep in the app and to let your coach see how you are doing, so your plan can be adjusted.
• Who sees it: you, and the coach assigned to you. We do not sell this data, share it with advertisers, or use it for advertising or data brokering.
• Where it is stored: in your Fysique account on our database provider, Supabase, protected by access rules so only you and your own coach can read it.
• Your control: connecting is optional. You can type your numbers by hand instead. You can stop sharing at any time in the Health app (iPhone) or Health Connect (Android) settings, and you can ask us to delete your stored data using the contact details in section 10.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will let you know through the Service or by direct message. The "Last updated" date above shows when this policy was last revised.

10. Contact us