Cancellation & Refund Policy

Last updated: 21 September 2026

This policy explains how cancellations and refunds work for Fysique coaching plans, purchased through fysique.net and paid for via Safepay. It forms part of our Terms and Conditions.

1. Before your coaching starts

If you change your mind after paying but before your coach has sent you your first plan, you can request a full refund. Contact us within 48 hours of payment and we'll process it, no questions asked.

2. After your coaching has started

Once your coach has delivered your first personalized plan, that work has been done on your behalf, so payments become non-refundable for the current billing period. You can still cancel at any time to stop future charges — see section 4.

If you believe there's a genuine problem with the service you received (for example, you were not sent a plan, or your coach was unresponsive for an extended period), contact us and we'll review it case by case. We'd rather make it right than hold you to the letter of this policy.

3. Subscription plans

Subscription plans renew automatically at the end of each billing cycle. You will not be charged for a period you cancel before it begins.

4. How to cancel

Message your coach or our support WhatsApp to cancel. We'll confirm your cancellation and the date your access ends. You'll keep access to your current plan until the end of the billing period you've already paid for.

5. Refund method and timing

Approved refunds are issued to the original payment method used at checkout, via Safepay. Refunds are typically processed within 7–10 business days, though your bank may take longer to reflect it.

6. Incorrect or duplicate charges

If you were charged twice, or the amount charged does not match what you agreed to, contact us right away with your payment reference and we'll investigate and correct it promptly.

7. Contact us